More Than Just Tech Support
Meet Our Team
Project Management
Once a contract is signed, TCO works with you and your provider to ensure services are installed in a timely manner and in compliance with the set contract terms.
Bill Review
TCO reviews your initial bill to provide comprehensive explanations of proper charges, contract ends, and renewal dates. TCO will also review all subsequent bills to confirm billed services are accurate and match the contracted price.
Service Support
TCO will work with customers and act on their behalf to help resolve any problems with service provider in a timelier manner.
The Tech Team Making Business Thrive
Our primary role is to review client’s current services and contracts, understand what changes or new services would benefit our client, present options from the best providers to match the client needs, and submit signed contracts or renewals to the selected providers.
Perry Chrisler - Founder & Managing Member
I am the Managing Member of TCO Technology. I started my career in the communications industry in 1998 as a Nextel Sales Representative with Rocky Mountain Wireless. After several years in mobility and a final position as VP Sales for a Phoenix based mobility company, I moved to the wireline industry with a sales position at XO communication. My long term goal was to offer a full suite of options for clients by combining the resources and knowledge in both mobility and wireline. In 2002 I founded Concierge Communications. As President and Managing Member, we grew Concierge into a Master Agency with a particular success in the early adoption to hosted services specializing in hosted VoIP. In 2011 I sold Concierge and started TCO Technology. My goal was to focus more directly with client needs rather than growing an agency. Today, TEAM TCO is a client focused company that is an authorized agent with virtually every service offering in the communication industry.
Doug Hill - Director of Sales
I have a passion for life and enjoy a diversity of personal and professional activities that challenge me daily. Besides being a freelance musician and serious real estate investor, I’ve focused on business development specifically in making technology adoption a company asset and not a problem. The early portion of my career in I.T. was focused on equipment, network infrastructure and consulting services. From 2000 to 2016 I was working for Cisco partners mostly in Arizona. I have an extensive background in telephony, network infrastructure and security. From the start, I have always had a strong desire for learning about and understanding technology. I love working with customers to determine what technology solutions provide the best benefit for their business needs. I joined TCO Technology based on the core values of the team. Perry Chrisler and rest of Team TCO operate with integrity and expertise. I’m proud to be a member of Team TCO!
Courtney Michelle - Director of Operations
I have been working in the Telecom industry since 2003, with my first position as an Office Manager for a Verizon direct dealer. After graduating college, I returned to the Industry as an Assistant Commissions Manager for a master agency. As the company grew, I took on additional duties as the Assistant Finance and Commissions Manager.
In 2012, I joined TCO Technology. My current role is Director Operations. I am responsible for the commission reconciliations and disputes from providers and payments to our agents. In addition, I handle all financial aspects of TCO Technology including provider and agent contracts, vendor payments, and all financial bookkeeping activity.
Outside of work, I enjoy fishing, gardening and chasing my young twin boys around.
Jessica Barnett - Director of Marketing
Over the past 15 years, I have worked in the IT industry with a main focus on marketing. In particular, I enjoy web development and creating brand awareness for my clients. My expertise in organizing data, optimizing software, and automating processes has created many positive results. I especially enjoy learning new systems and solutions that benefit both TCO and our clients. Creating winning campaigns provides personal satisfaction. In my role as Director of Marketing, I will be working closely with our clients and with our sales team to win more business. I’ve worked with TCO Technology and am proud to be part of the team.
Kathleen Goodwin - Sales Support
I joined the telecom industry in 2001 working for McleodUSA. My position included leading a small team of support representatives responsible for VPN installation, router configuration and billing issue resolution. In 2003 I joined Cbeyond where I managed three teams supporting Toll free (Resporg), LNP port outs and Smart Start. The main responsibilities of these group were working with providers for local number portability orders and onboarding clients by installing a full product suite of Cbeyond hosted applications, ranging from email to Website creation.
I joined TCO Technology in 2012. My current position is Sales Support. My role s focused on customer support including network analysis, helping with project management, and support of trouble issues and outages. I work closely with our portfolio of service providers in defining best of breed services and contract pricing. At TCO, we place great emphasis on building long term relationships by delivering the best solutions for our clients.
Medy - Senior Sales Consultant
I began my technology career in 1998 when I was recruited by the CEO of Nextcom. While my initial goal was a career in business, my passion was devoted to technology. My early exposure was in cutting edge and emerging telecommunication technologies specifically the beginnings of the UCaaS industry. I first held executive positions of leadership with Broadcore that was acquired by Masergy. With the rapid growth of UCaaS, I was fortunate to be recruited by BluIP and then by UniVoIP where I’ve spent the past decade launching new technologies. I’m excited to now use my previous sales and technical experience with my new position as Senior Sales Consultant for TCO Technology. The TCO Technology goal of assisting clients in researching, sourcing, and recommending best-of-breed solutions with the very best and proven providers is an ideal opportunity. Having the additional role of post sales and post deployment as an extension of our customer’s team to assist in vendor escalations, project management, and billing rectifications is an added bonus. I look forward to being your trusted resource and advisor.
Karin Crawford - Associate Broker
As a small business owner of a Floral Concierge for 19 years, I felt very alone and struggled with multiple technology issues. TCO Technology solved some of the most challenging issues for me and gave me ideas for solving some of the others. I felt so much more supported having someone I could turn to with questions. It's great to be able to offer some of the same peace of mind, savings and additional benefits to other business owners as I join the TCO Technology team. And reflecting back further, in one of the 2 non-profits I worked with previously, I brought in a fairly sophisticated CRM platform for the non-profit that helped us track applicants and team members, and our work, more effectively. I've always been inclined to turn to technology solutions, so this current chapter is a great fit. I bring my wealth of business experience, and the breadth of my personal network to each conversation, with a heart to serve and explore how I can make life better, through technology resources, business, networking and marketing ideas, and introductions to people you want to know.
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